Terms & Condition

Refund and Cancellation Policy

1. Overview

At A K TRADERS, we strive to ensure that our customers are completely satisfied with their purchases. However, we understand that there may be occasions when you need to return or cancel an order. Our Refund and Cancellation Policy outlines the terms and conditions for returns, refunds, and cancellations to ensure a smooth and hassle-free experience.

2. Cancellations

- Order Cancellations: - Orders can be canceled within 24 hours of placing the order without incurring any charges. Please contact us at [Akbar@aktraders.co.in, 7874259096] to initiate the cancellation. - If the order has already been shipped, cancellation requests will be handled as per our return policy.

3. Returns

- Eligibility for Returns: - Products must be returned in their original condition, unused, and with all packaging intact. - Custom-made or personalized items are non-returnable unless they arrive damaged or defective.

- Return Process: - To initiate a return, please contact us at [Akbar@aktraders.co.in, 7874259096] within 7 days of receiving the product. - We will provide instructions on how to return the product. The return shipping cost will be borne by the customer unless the return is due to a defect or error on our part.

4. Refunds

- Refund Processing: - Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund. - If approved, the refund will be processed and credited to your original method of payment within 7-10 business days.

- Partial Refunds: - Partial refunds may be granted in cases where the product shows signs of use or is not in its original condition, or if parts are missing.

5. Non-Refundable Items

- Custom-made or personalized products - Products that have been used or damaged after delivery - Items returned without prior communication or outside the specified return window

6. Damaged or Defective Products

- If you receive a product that is damaged or defective, please notify us immediately at [your contact email or phone number]. We will arrange for a replacement or refund at no additional cost.

7. Contact Us

If you have any questions or concerns regarding our Refund and Cancellation Policy, please contact us at Akbar@aktraders.co.in, 7874259096

A K TRADERS